At PetsParad, we take pride in offering customized and unique products that are tailored specifically to your preferences. As each item is made to order, we are unable to process returns or exchanges if the customer ordered the wrong size, color, or simply changed their mind.
However, we understand that errors can occur during the manufacturing process or products may get damaged during shipping. In such cases, we offer a free replacement or refund if you contact us within 30 days of product delivery.
If you receive a damaged item or encounter a manufacturing error, please reach out to our customer support team as soon as possible. We will guide you through the process of obtaining a replacement or refund for the affected product.
We are committed to ensuring your satisfaction and providing a positive shopping experience at PetsParad. Please review your order carefully before placing it to ensure accurate customization details. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.
All orders of $150 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express, Paypal, Apple Pay, Gpay
Returns & Refunds.
You can return any item purchased on PetsParad within 30 days of the delivery date.