FAQ
Discover Our FAQ
WHAT ARE SHIPPING TIMES AND COSTS?
Our shipping time for orders within the USA is 1-3 business days. We strive to deliver your pet's customized tags and collars quickly and efficiently, ensuring you receive your order promptly.
WHAT PAYMENT METHODS CAN I USE?
PetsParad accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- PetsParad features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
- Google Pay & Apple Pay
- Klarna : Split any purchase into 4 interest-free payments.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
At PetsParad, we take pride in offering customized and unique products that are tailored specifically to your preferences. As each item is made to order, we are unable to process returns or exchanges if the customer ordered the wrong size, color, or simply changed their mind.
However, we understand that errors can occur during the manufacturing process or products may get damaged during shipping. In such cases, we offer a free replacement or refund if you contact us within 30 days of product delivery.
If you receive a damaged item or encounter a manufacturing error, please reach out to our customer support team as soon as possible. We will guide you through the process of obtaining a replacement or refund for the affected product.
We are committed to ensuring your satisfaction and providing a positive shopping experience at PetsParad. Please review your order carefully before placing it to ensure accurate customization details. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.
