Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

• We offer fast and reliable shipping for your convenience. The shipping times and costs for our products are as follows:

  • For tags, the shipping cost is $5.39.
  • For collars, the shipping cost is $5.29.
    
    

  We strive to process and ship your order as quickly as possible. Once your order is placed, please allow for an estimated delivery time of 1-3 days.

  Please note that shipping times may vary depending on your location. We work with trusted shipping carriers to ensure your package arrives safely and in a timely manner.

  If you have any further questions or concerns regarding shipping times or costs, please feel free to reach out to our customer support team. We are here to assist you.

PetsParad accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  
  
• PetsParad features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  
  
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
  
  
• Google Pay & Apple Pay
  
  
• Shop Pay : Split any purchase into 4 interest-free payments.

At PetsParad, we offer customized and unique products tailored to your preferences. As each item is made to order, we cannot accept returns or exchanges for wrong sizes, colors, or changes of mind.

However, if you receive a damaged item or encounter a manufacturing error, our trusted partner Printify provides free replacements or refunds within 30 days of delivery. Please contact our customer support team immediately in such cases, and we will assist you in obtaining a replacement or refund.

We are dedicated to ensuring your satisfaction and providing a positive shopping experience at PetsParad. Please carefully review your order before placing it to ensure accurate customization details. If you have any questions or concerns regarding our refund policy, feel free to reach out to us.